At Rooli Casino, your privacy is not an afterthought — it is a core principle that guides every decision we make about how we collect, use, store, and protect your personal data. This Rooli Casino privacy policy has been prepared in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable to international users. Whether you are browsing our site, creating an account, making a deposit, or enjoying one of our 4,000+ games, we want you to understand exactly how your personal information is handled. Data protection and information security are responsibilities we take seriously, and we encourage every player to read this policy carefully. If you have questions about our privacy practices, our dedicated Data Protection Officer is available to assist you.
1. Identity of the Data Controller
Rooli Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, we act as the data controller under applicable data protection legislation. All queries related to this privacy policy, including requests to exercise your privacy rights, should be directed to our Data Protection Officer at [email protected]. We are committed to handling all such correspondence promptly and transparently.
2. Personal Data We Collect
Rooli Casino collects several categories of personal information during the course of your relationship with us. We only collect data that is necessary, relevant, and proportionate to the purposes set out in this Rooli Casino privacy policy.
2.1 Identification Data
- Full legal name
- Date of birth
- Nationality and country of residence
- Government-issued identification document details (passport, driver's licence, national ID)
2.2 Contact Data
- Email address
- Phone number
- Residential address
2.3 Financial Data
- Payment method details (card numbers — stored in tokenised form, e-wallet identifiers)
- Transaction history (deposits, withdrawals, bonus usage)
- Source of funds documentation where required by KYC/AML obligations
2.4 Gaming Activity Data
- Games played, session duration, bet amounts, wins and losses
- Responsible gambling settings (deposit limits, self-exclusion status, cooling-off periods)
- Bonus and promotion history
- VIP programme tier and cashback records
2.5 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, browser version
- Log files, access times, and referring URLs
- Cookie identifiers and similar tracking technologies
2.6 Communication Data
- Records of live chat sessions with our 24/7 support team
- Email correspondence (support replies within 12 hours)
- Feedback, complaints, and dispute records
2.7 Sensitive Data
In limited circumstances required by law (e.g., responsible gambling assessments or dispute resolution), Rooli Casino may process data that falls into a sensitive category under the Australian Privacy Principles, such as health information related to problem gambling. We will always seek your explicit consent before collecting such data, except where the law permits or requires otherwise.
2.8 Data Received from Third Parties
- Identity verification results from KYC/AML service providers
- Fraud screening results from payment processors
- Self-exclusion status from responsible gambling registers
- Affiliate referral data (where you arrived at Rooli Casino via a partner link)
3. How We Collect Your Personal Information
Rooli Casino collects user data through the following methods:
- Directly from you — when you register, verify your account, contact support, or update your profile settings.
- Automatically — through cookies, server logs, and similar tracking technologies as you browse rooliscasino.com or use our mobile applications (Android APK and iOS PWA).
- From third parties — identity verification agencies, payment service providers (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer), fraud prevention tools, and responsible gambling organisations.
All data collection practices are designed to be transparent. You will be informed at the point of collection when providing personal data is mandatory and what happens if you decline.
4. Purposes of Data Processing and Legal Basis
Every instance of data processing at Rooli Casino is underpinned by a lawful basis under the Australian Privacy Act 1988 and, where relevant, the GDPR. The table below summarises our main processing activities:
| Processing Purpose | Personal Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identification, contact, financial | Contractual necessity |
| Service provision (gaming, payments, bonuses) | Identification, financial, gaming activity | Contractual necessity |
| KYC and AML compliance obligations | Identification, financial, source of funds | Legal obligation |
| Fraud prevention and data security | Technical, financial, identification | Legitimate interests / legal obligation |
| Responsible gambling monitoring | Gaming activity, sensitive data | Legal obligation / legitimate interests |
| Marketing and promotional communications | Contact, preference, gaming activity | Consent |
| Customer support and dispute resolution | Communication, identification, transaction | Contractual necessity / legitimate interests |
| Product improvement and analytics | Technical, gaming activity, cookie data | Legitimate interests / consent |
Where we rely on consent as the legal basis — particularly for marketing communications and non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior data processing.
5. Cookie Policy
The Rooli Casino cookie policy describes how we use cookies and similar technologies on rooliscasino.com. Cookies are small text files placed on your device that help us deliver a personalised, secure, and efficient experience. Our cookie policy categorises these technologies as follows:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as user login sessions, security tokens, and payment process integrity. Because they are essential to service delivery, they cannot be disabled. Rooli Casino relies on these to maintain data security during your session.
5.2 Analytical Cookies
Analytical cookies — such as those provided by third-party platforms — help us understand how visitors interact with our site: which pages are most popular, where users encounter difficulties, and how they navigate between game categories. This data is processed in aggregate and is used to improve the platform. Under our cookie policy, you may opt out of analytical cookies via our cookie consent banner.
5.3 Functional Cookies
Functional cookies remember your preferences: your chosen language, currency (AUD), preferred game providers (Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others), and whether you are logged in. Without these cookies, you would need to reset your preferences at every visit.
5.4 Marketing and Targeting Cookies
With your prior consent, Rooli Casino may place marketing cookies that allow us and trusted advertising partners to serve you relevant promotions — including our welcome bonus of up to A$500 + 100 free spins — based on your browsing behaviour and interests. You may withdraw consent for marketing cookies at any time through the cookie settings panel accessible in the site footer.
5.5 Managing Your Cookie Preferences
You can manage cookies directly in your browser settings or via our on-site cookie preference centre. Blocking essential cookies will impair your ability to use the platform. Blocking other types may reduce functionality but will not prevent you from accessing your account. For detailed information on how each cookie is used, including its name, provider, and expiry period, please see the full cookie policy table available in your account settings.
6. Sharing Personal Data with Third Parties
Rooli Casino does not sell your personal information to third parties. However, to deliver our services and meet our legal obligations, we share user data with trusted categories of recipients under strict contractual arrangements that require them to uphold the same standards of data protection and confidentiality that we apply internally.
6.1 Payment Service Providers
To process your deposits and withdrawals (minimum deposit A$20; minimum withdrawal A$30; processing time 24–72 business hours), we share relevant financial and identification data with payment processors supporting PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency networks (Bitcoin, Ethereum, Litecoin).
6.2 Regulatory and Law Enforcement Authorities
We are required by law to disclose personal data to regulatory bodies and law enforcement agencies when legally compelled to do so — for example, to satisfy anti-money laundering (AML) reporting requirements or respond to court orders. Rooli Casino data protection practices ensure such disclosures are limited strictly to what the law requires.
6.3 Identity Verification and KYC Partners
Before your first withdrawal, KYC verification is mandatory. We share your identification documents with accredited third-party KYC providers for identity verification. This is a legal obligation and a key pillar of our commitment to data security and responsible gambling.
6.4 Game Providers and Technology Partners
Our catalogue of 4,000+ games is supplied by 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Technical data necessary to deliver these games — such as session tokens and bet confirmations — may be transmitted to and processed by these providers.
6.5 Responsible Gambling Services
To protect vulnerable players, Rooli Casino shares relevant data with responsible gambling organisations and self-exclusion registers where required. This may include confirmation of account status or exclusion duration (options include 24h, 48h, 7-day, 30-day cooling-off periods, or self-exclusion for 6 months, 1 year, 5 years, or permanently).
6.6 Marketing and Analytics Partners
Subject to your consent, we may share pseudonymised data with marketing analytics platforms to measure the effectiveness of our promotional campaigns, including the welcome bonus and VIP programme offers. You can withdraw this consent at any time.
7. International Data Transfers
As an online casino with global infrastructure, Rooli Casino may transfer your personal data outside Australia. Where such transfers occur, we ensure adequate safeguards are in place — including Standard Contractual Clauses (SCCs), data processing agreements, and transfers only to jurisdictions recognised as providing adequate levels of data protection. If you have questions about international transfers under our Rooli Casino privacy policy, please contact our Data Protection Officer at [email protected].
8. Data Security
Rooli Casino data security is underpinned by industry-leading technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
- 256-bit SSL/TLS encryption secures all data transmitted between your device and our servers.
- Firewalls and intrusion detection systems monitor and protect our network perimeter.
- Encryption at rest protects sensitive financial and identification records stored on our servers.
- Access controls ensure that only authorised personnel can access personal data, and only to the extent required for their role.
- RNG certification by independent laboratories guarantees the integrity of game outcomes and prevents manipulation of gaming records.
- Regular security audits and penetration testing are conducted to identify and remediate vulnerabilities.
Despite these robust measures, no system is completely immune to cyber threats. In the event of a data breach that poses a risk to your rights and freedoms, Rooli Casino will notify the relevant supervisory authority and affected individuals in accordance with applicable law.
9. Data Retention and Storage
Rooli Casino data storage practices are governed by the principle of data minimisation. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account and identification data | Duration of account + 7 years post-closure | Legal obligation (AML/KYC) |
| Transaction and financial records | 7 years from transaction date | Tax and regulatory compliance |
| Gaming activity logs | 5 years from last activity | Regulatory requirement / legitimate interests |
| Marketing communication records | Until consent is withdrawn + 3 years | Consent / legitimate interests |
| Customer support records | 3 years from resolution | Legitimate interests / legal obligation |
| Cookie and analytical data | 13 months from collection | Consent / legitimate interests |
| Self-exclusion records | Duration of exclusion + 10 years | Legal obligation / responsible gambling |
After retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Rooli Casino data storage facilities are located in secure, access-controlled environments.
10. Your Privacy Rights
Rooli Casino respects and upholds your privacy rights under the Australian Privacy Act 1988 and, where applicable, the GDPR. As a player, you are entitled to exercise the following rights with respect to your personal data:
10.1 Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide this within 30 days of a verified request, free of charge for the first request in a 12-month period.
10.2 Right to Correction
If any personal data we hold is inaccurate, incomplete, or out of date, you have the right to request correction. You may update many details directly via your account profile on rooliscasino.com.
10.3 Right to Deletion
Subject to our legal obligations (including KYC/AML retention requirements), you may request the deletion of your personal information. Where deletion is not possible due to a legal obligation, we will restrict processing to the minimum required.
10.4 Right to Restriction of Processing
You may ask Rooli Casino to restrict data processing in certain circumstances — for example, while the accuracy of your data is contested, or if you object to processing based on legitimate interests while we assess your objection.
10.5 Right to Data Portability
Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it directly to another service provider where technically feasible.
10.6 Right to Object
You have the right to object to data processing based on legitimate interests, including profiling for marketing purposes. If you object to marketing communications, we will cease processing your personal information for that purpose immediately.
10.7 Right to Withdraw Consent
Where Rooli Casino processes your personal data on the basis of your consent — including marketing communications and non-essential cookies — you may withdraw that consent at any time via your account settings or by contacting [email protected]. Withdrawal does not affect the lawfulness of any processing carried out before withdrawal.
To exercise any of these privacy rights, please submit a request to [email protected]. We may ask you to verify your identity before processing the request to protect against unauthorised access to personal information.
11. Supervisory Authority — OAIC
If you are an Australian resident and believe that Rooli Casino has handled your personal information in a manner that is inconsistent with the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the designated supervisory authority for privacy matters in Australia.
- Website: oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]
We would, however, appreciate the opportunity to address your concerns directly before you approach the OAIC. Please contact our Data Protection Officer in the first instance at [email protected], and we will endeavour to resolve your complaint promptly and fairly.
12. Children's Privacy
Rooli Casino is strictly an adult gambling platform. Our services are not directed at or intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has provided us with personal information, we will take immediate steps to delete that data and close the account. If you believe a minor has accessed our platform, please notify us immediately at [email protected].
13. Responsible Gambling and Data Use
Our commitment to responsible gambling is inseparable from our Rooli Casino data protection obligations. We use your gaming activity data — including bet amounts, session lengths, and win/loss ratios — to identify patterns that may indicate problem gambling. This data processing is carried out in your interest and is required by our regulatory obligations. Tools available to you include:
- Deposit limits, bet limits, and loss limits
- Session time reminders and automatic log-outs
- Cooling-off periods: 24 hours, 48 hours, 7 days, or 30 days
- Self-exclusion: 6 months, 1 year, 5 years, or permanent
Data processed for responsible gambling purposes is handled with the highest level of confidentiality and is not used for marketing or profiling unrelated to player safety.
14. Updates to This Privacy Policy
The Rooli Casino privacy policy may be updated periodically to reflect changes in our business practices, the services we offer, or applicable law. When we make material changes, we will notify registered players via email to the address on file or via a prominent notice on our website before the changes take effect. The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information. Continued use of Rooli Casino services following notification of changes constitutes acceptance of the updated policy.
15. Contact the Data Protection Officer
For all matters relating to Rooli Casino privacy, data protection, and the exercise of your privacy rights, please contact our dedicated Data Protection Officer:
- Email: [email protected]
- Support email: [email protected]
- Live chat: Available 24/7 via rooliscasino.com (response in real time)
Our team is committed to responding to all privacy-related enquiries within 30 days, with complex matters addressed in clear, plain English appropriate for Australian players.
Frequently Asked Questions — Rooli Casino Privacy Policy
What personal data does Rooli Casino collect?
Rooli Casino collects identification data (name, date of birth, ID documents), contact information, financial data, gaming activity records, technical device data, and communication records. All data collection is disclosed in our full Rooli Casino privacy policy above.
How does Rooli Casino use cookies?
Our Rooli Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies cannot be disabled as they are required for the site to operate. All other cookies can be managed through our cookie preference centre or your browser settings.
Is my personal information shared with third parties?
Rooli Casino shares personal data only with payment processors, KYC/AML partners, game providers, regulatory authorities, and responsible gambling services — all under strict confidentiality and data protection agreements. We never sell your personal information.
How is my data kept secure at Rooli Casino?
Rooli Casino data security measures include 256-bit SSL/TLS encryption, firewalls, encrypted data storage, and strict access controls. Our games use certified RNG technology to ensure information security across all gaming outcomes.
How long does Rooli Casino retain my data?
Retention periods vary by data type. Account and financial records are retained for up to 7 years post-closure to meet AML/KYC legal obligations. Gaming activity logs are kept for 5 years. Full details of Rooli Casino data storage periods are set out in Section 9 of this privacy policy.
What privacy rights do I have as an Australian player?
Under the Australian Privacy Act 1988, you hold privacy rights including the right to access, correct, delete, restrict, and port your personal data, as well as the right to object to certain data processing. Exercise your rights by emailing [email protected]. You may also complain to the OAIC if you believe your privacy has been breached.
Can I withdraw my consent to marketing communications?
Yes. If Rooli Casino processes your personal information for marketing on the basis of consent, you may withdraw that consent at any time via your account settings or by emailing [email protected]. We will action all opt-out requests immediately.
Who do I contact for privacy concerns at Rooli Casino?
All privacy concerns, data protection queries, and requests to exercise your privacy rights should be directed to our Data Protection Officer at [email protected]. Our team responds within 30 days in line with the requirements of the Australian Privacy Act 1988 and this Rooli Casino privacy policy.